Who to Contact for Help
Below is the Contact Us-at-a-Glance
For Help With SharePoint & BbF Tax-Specific Trainings
You Will Call Our Corporate Office:
(888) 593-6363 x1 or [email protected]
For Help With Invoices & Compliance
You Will Call Our Corporate Office:
(888) 593-6363 x1 or [email protected]
For Help With the Tax Software or TaxProDocs,
You Will Call Our Vendor:
(855) 796-9377 or [email protected]
1) Tell Them You’re With BbFTax Services
2) Then Tell Them You’re Using the MSO Web-Based Version
3) Then Give Them Your Name
4) Make sure you get the tax name
5) If issue with vendor goes unresolved, email [email protected]
Support Hours Before & After Tax Season:
Mon-Fri 9am-5pm CST
Support Hours During Tax Season (As of Jan. 20th):
24 Hours Daily
Please email us if you have tech support issues that are NOT resolved within 24 hours OR if you have feedback about tech support staff.
Refund Advantage Bank & IRS Related Links
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(call to see if client’s refund is going to be taken for Unpaid Child Support, Certain Federal and State Debts, and Unemployment Compensation Debts) — 800-304-3107 |
(if client doesn’t have W2s or know what was reported for a tax year) |
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Click to Retrieve Client’s ID Theft PIN |
Identify Verification IRS Link — 800-830-5084 |
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800-318-2596
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Refund Advantage Bank Login to access your portal |
Refund Advantage Bank for Tax Professional
— 800-967-4934
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Refund Advantage Bank for Tax Client for refund disbursement help
— 866-876-6648
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